27663
Open: Mon - Fri, 8am to 4.30pm
Falklands 4x4, Crozier Place, Stanley, FIQQ1ZZ

Customer Complaints Procedure

At Falklands 4x4, we take your concerns seriously. Whether you’re buying a car or renting one from us, we aim to resolve issues quickly and fairly.

 

🚗 Used Car Sales Complaints

 

1️⃣ Contact Us

  • Reach us in person, by phone, or email.

  • Provide your name, contact info, vehicle details, and a description of your concern.

2️⃣ Acknowledgment

  • We confirm receipt within 24 hours and assure you it is being reviewed.

3️⃣ Investigation & Agreed Plan

  • We review your purchase and speak with relevant staff.

  • If your complaint involves a defect or fault, please report it via our warranty claims process.

  • We work with you to agree on a clear plan to resolve the complaint.

4️⃣ Resolution & Follow-Up

  • The agreed plan is implemented promptly, which includes repair, refund, or another suitable solution.

  • If not satisfied, the matter can be escalated to the Departmental Head.

 

🚙 Self-Drive Car Rental Complaints

 

1️⃣ Contact Us

  • Reach us in person, by phone, or email.

  • Provide your rental agreement number, vehicle details, and a description of your concern.

2️⃣ Acknowledgment

  • We confirm receipt within 24 hours and assure you it is being addressed.

3️⃣ Investigation & Resolution

  • We review your rental agreement, vehicle condition, and operational details.

  • Complaints are resolved within 2–3 business days.

4️⃣ Follow-Up

  • We keep you updated and explain the outcome clearly.

  • If unresolved, the matter can be escalated to the Departmental Head.

✅ Our Commitment

We listen, act promptly, and resolve concerns fairly. Your feedback helps us improve our service and ensures every experience is a positive one.

Warranty Claims

At Falklands 4x4, we understand the importance of having peace of mind when you purchase one of our cars or vans. That's why we offer comprehensive warranties for vehicles we sell. If you need to make a warranty claim, we're here to help make the process as smooth as possible.

The Forms are available by emailing us directly, contacting us through the contacts page or popping in to the Showroom in person.

Please fill out the form with all the required details and submit to us directly at the showroom. If you have any questions or need assistance with filling out the form, our customer service team is always ready to assist you.

Remember, at Falklands 4x4, we're committed to providing the best service for all your car and van needs in Stanley and the Falkland Islands. Whether you're buying a new or used vehicle, we're here to ensure you drive away happy and satisfied.